Lead Management System
End-to-end lead management system built on Zoho CRM — capturing, nurturing, and converting leads across multiple channels with full pipeline visibility for sales teams.
Client
Multiple Clients
Services
CRM Setup, Zoho, Lead Automation, Marketing Ops
Industry
Sales & Marketing Operations
Year
2024 — Ongoing
Challenge
Multiple clients came to Duvision360 with the same problem: leads were falling through the cracks. Marketing was generating enquiries across WhatsApp, email, website forms, and social media — but no single system was capturing and routing them consistently. Sales teams had no pipeline visibility, and follow-up was manual and inconsistent.
Solution
We implemented a unified lead management architecture using Zoho CRM as the central hub, with automated capture from all inbound channels. WhatsApp Business API integration feeds leads directly into the CRM with auto-tagging. Email sequences, lead scoring, and escalation rules were configured per client SLA. One retail client saw their lead response time drop from 4 hours to under 3 minutes, and conversion rate improve by 67%.
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